Shipping policy

Shipping Information

Items are generally sent within 7 days of the order date, then additional time is required for shipping. Allow 2-3 weeks from time of purchase to delivery. Specifically allow up to 2 weeks for international delivery of notebooks. Allow up to 3 weeks for international delivery of clothing. Expect shipping times to addresses in the United States to be quicker. Production times may be longer during the holiday season. Most items are currently made and shipped from the USA. Delivery times are dependent on international parcel delivery factors from the United States of America.

Shipping codes

Items ending in INT or GB: Product ships from many international global locations. Choose the shipping origin that suits you.

Items ending in US: Product ships from USA

Items ending in CH: Product ships from China. Note any additional tariffs that you may have to pay before purchasing.

All Shipping Addresses 

The following shipping address requirements are applicable to all destinations:

• The shipping address must be exclusively in Latin characters.
• The limit for Address Line 1 is 35 characters, and for Address Line 2, it is 30 characters.
• moontiq does not provide address validation services. Therefore, it is the customer’s responsibility to provide an accurate shipping address.
• A recipient’s phone number is required to ensure smooth delivery.

PO Box Delivery 

• Delivery to a PO box is advised only for destinations in the United States and Australia. For other countries, delivery to a PO box is not advisable and is at the customer’s own risk.
• PO boxes come in various sizes, so it’s the customer’s responsibility to ensure that the size of the ordered product can be accepted to their PO box. The largest available box measures 12" x 22.5", so products exceeding these dimensions cannot be shipped to a PO box. This does not apply to Australian customers.
• PO box addresses are not supported by Express Delivery for both orders imported from sales channels and manual orders. If a customer submits an order with Express Delivery and enters a PO box address, it will be imported as a standard order in Printify.
• The correct address formatting guidelines should be followed when a shipment is directed to a PO box:
  • First name: John (matching the name on the box)
  • Last name: Smith (matching the name on the box)
  • Address 1: PO Box 1776
  • Zip code: 28034
  • City: Dallas
  • Country: United States

Shipping to or within Germany

There are specific shipping requirements for orders delivered to home addresses in Germany as well as those sent to parcel lockers (Packstations) or collection points (Paketfiliale or Paketshop). It’s crucial for customers to adhere to the guidelines below to ensure a successful delivery.

Requirements for home delivery  Shipping to or within brazil

For a successful home delivery, the following should be provided:

1. Recipient’s full name (first and last name, matching the name on the apartment building)
2. Street address and house number
3. Apartment number (if applicable)
4. Floor number (optional)
5. Zip code
6. Country

For deliveries to a business address, the business name must be clearly indicated on the doorbell to ensure successful delivery. PO box addresses can’t be used for orders to or within Germany.

Requirements for shipments delivered to a parcel locker or Packstation

For deliveries to Packstation (or Paketfiliale/Paketshop) addresses, all of the following criteria must be met:

1. The order recipient needs to activate their Deutsche Post/DHL account for both options (Packstation and Paketfiliale/Paketshop). Failure to do so may lead to the shipment being returned.
2. Once activated, they will receive a postal number, which must be entered in either the “First name” or “Last name” line of the address. Failing to comply with this requirement will result in the number not being recognized, leading to the return of the order. The correct address format for a delivery to a Packstation or Paketfiliale/Paketshop is as follows:
   • First name: John Smith
   • Last name: 1234567890 (postal number)
   • Address 1: Packstation 104
   • Zip code: 46282 
   • City: Dorsten
   • Country: Germany

Shipping to Brazil

It is mandatory to include the recipient’s CPF (Cadastro de Pessoas Físicas) tax number on the shipping label of the order. Each individual living in Brazil has a unique 11-digit CPF number. 

Shipping to Mexico

Effective January 1, 2025, shipping labels for orders to Mexico must include the following details:

• Recipient’s full name
• Recipient’s tax ID or national ID number
• Recipient’s email address
• Recipient’s phone number

The recipient must provide a tax ID number, RFC (Registro Federal de Contribuyentes), or CURP (Clave Única de Registro de Población). Non-residents may use a tax ID, such as an SSN (Social Security Number), tax identification number, or passport number.